Case Name :      Consumer Materials Enterprises, Inc. (Consummate Corp.)

Authors :           Allan Cohen

Source:              Babson College

Case ID:             BAB080

Discipline :        Human Resource Management

Case Length :    13 pages

Solution sample availability : YES

Plagiarism : NO (100% Original work)

The department manager at Consumer Material Enterprises, Inc. wants to improve employee satisfaction in his department and starts with his own immediate subordinates. Satisfied that earlier production problems are under control, he wants to create an atmosphere of “one big, happy family.” However, a visit from a summer intern reveals more tension among his staff than the department manager had realized, and he wonders how to proceed. This case emphasizes data that reflect differences in perceptions, attitudes, and assumptions between new supervisors with college degrees and old-timers who are high school graduates.