Case Name :      KomTek (C)

Authors :           Jay Rao, James Hunt, Elaine Landry

Source:              Babson College

Case ID:             BAB094

Discipline :        Organizational Behavior

Case Length :    11 pages

Solution sample availability : YES

Plagiarism : NO (100% Original work)

Describes the deliberations of a problem-solving team at KomTek, a prosthetic hip manufacturer. The company’s slight modification in one of its existing products caused some difficulty in the manufacturing process. One result is higher scrap and quality problems and, hence, lower-than-expected price-cost ratios for that product. The problem-solving team is digging through its cost accounting system and the data from the plant floor, looking for causes. The team is also closely looking into each step of the production process that might be contributing to the problems. Includes both quantitative (cost accounting and quality data) and qualitative (policies and procedures) aspects of the production process. Students should have some basic knowledge of statistics prior to considering this case.