Case Name :      AGV: Crisis at the Top

Authors :           Agarwal Rajiv, Keith D’Souza, Arun Jacob Kumbluvelil

Source :             Ivey Publishing

Case ID :            W14217

Discipline :        Organizational Behavior

Case Length :    08 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

A newly appointed state program manager for a non-governmental organization (NGO) has been given the responsibility of managing several health centres in rural India. The state program manager quickly found that his new business environment was full of interpersonal difficulties and unprofessional conduct, which were threatening to derail the organization’s goals. Despite being a newcomer to a well-established and structured NGO, the manager knew that he would have to find a way to persuade his staff to work as a team and to focus on the tasks at hand: the question was, how?