Case Name :      Tough Guy

Authors :           James G. Clawson, Gerry Yemen

Source :             Darden School of Business

Case ID :           UV0896

Discipline :        General Management

Case Length :    05 pages

Plagiarism : NO (100% Original work)

How would you react if you were faced with a humiliating interaction with an abrasive colleague, boss, coworker, or direct report? What if that person is a rainmaker? Most students have found themselves in a difficult situation they thought they had no power to change. This case describes the interaction among four associates at an investment bank and their confrontational team leader-who is also a vice president. Deciding what to do about the vp’s behavior is tricky, and there is unease about going upstairs with their complaints. This case allows for a powerful discussion about leadership techniques that only attempt to change behavior.