Case Solution & Analysis for Hospitality Services: Eatery Challenges by Elizabeth M.A. Grasby, Richie Bloomfield.
Complete Case details are given below :
Case Name : Hospitality Services: Eatery Challenges
Authors : Elizabeth M.A. Grasby, Richie Bloomfield
Source : Ivey Publishing
Case ID : 9B16B002 / W16103
Discipline : Accounting
Case Length : 11 pages
Plagiarism : NO (100% Original work)
Description for case is given below :
The associate director of hospitality services at a large university had to address overcapacity at an on-campus eatery. The eatery was experiencing long lineups and severe bottlenecks, especially at its full-service coffee outlet. Seating capacity was also short of demand, and no additional space was available. The associate director also faced pressure from university administration to consider closing a nearby eatery as a result of its poor profitability, but doing so would put additional strain on the already overcapacity eatery. After examining profitability and completing a corporate assessment, the associate director expected to have a better idea of how to tackle the current capacity and profitability issues.
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