Case Solution & Analysis for Cyklop: Service Domain Employees and Turnover by Geeta Mishra, Sandeep Puri.
Complete Case details are given below :
Case Name : Cyklop: Service Domain Employees and Turnover
Authors : Geeta Mishra, Sandeep Puri
Source : Ivey Publishing
Case ID : 9B16M224 / W16884
Discipline : General Management
Case Length : 09 pages
Plagiarism : NO (100% Original work)
Description for case is given below :
In the spring of 2016, Cyklop Packaging Systems India Private Limited (Cyklop) was facing the critical situation of high employee turnover. One out of every two employees was leaving the company each month. Although most employees were leaving voluntarily, some were being asked to leave because of below-par performance. The problem was not grave for major competitors as they were able to retain most of their employees. Cyklop’s managing director, was concerned about the impact the turnover would have on relationships with key clients. He was also worried about increasing managerial and other costs. He asked the head of human resources to analyze the problem and provide an action plan for containing turnover in the service domain.
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