Case Name :      Acme Medical Imaging

Authors :           Donald Pillittere

Source :             Ivey Publishing

Case ID :            908D04

Discipline :        Organizational Behavior

Case Length :    06 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

After negotiations with a key supplier for lower prices and quicker turnaround go nowhere, two employees of Acme Medical Imaging realize there’s no more low-hanging fruit to pick to keep their project on time and on budget — no more concessions from external parties, no more superficial, short-term fixes. They have to convince their chief executive officer and the project team to take a hard look at “internal processes.” From the perspective of Operations, this case examines the challenges that can arise – and some steps that can be taken – when the greatest obstacles to a project are the people and procedures responsible for its success.