Case Name :      Golden Star Facilities and Services Pvt. Ltd.

Authors :           S. Ramakrishna Velamuri, Rishi Raj Kanoria, Anuj Srivastava, Nandita Narayan, Deepti Singh, Jaydev Thampan

Source :             Ivey Publishing

Case ID :            910M98

Discipline :        General Management

Case Length :    11 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

The huge growth of information technology (IT) and information technology enabled services (TIES) businesses in India and, in particular, in Hyderabad, led to the establishment of Indian and multi-national companies. With large numbers of employees and thousands of square feet of office space, these companies recognized that maintaining their premises was not part of their core competence and outsourced their housekeeping requirements, thus creating a new industry. A single mother who was unable to make ends meet on her salary as the principal of a catering college grabbed a tiny opportunity to provide cleaning services at the Oracle office in the Cyber Towers at Hyderabad and, over 10 years, built up Golden Star into the third-largest housekeeping services provider in the city, with over 2,000 employees. While maintaining her strong personal ethical values, she built a young, professional team and maintained high standards of professionalism and quality of service. The case is set at the time when she is faced with the typical dilemmas of organic growth: to take on allied functions of office management, such as maintenance of electrical and mechanical equipment – a growing trend in the industry; to expand geographically to manage the offices of her clients in several cities; or to make a huge amount of money by simply selling the business she had built from scratch.