Case Name :      Best Buy: Merging Lean Sigma with Innovation

Authors :           Jay Rao

Source:              Babson College

Case ID:             BAB697

Discipline :        Organizational Behavior

Case Length :    08 pages

Solution sample availability : YES

Plagiarism : NO (100% Original work)

This case is intended to highlight entrepreneurial thought and action – a specific style of entrepreneurial leadership – inside the context of a large enterprise. Based on both primary and secondary research, the case protagonist is Mike Fisher, Sr., Director of Lean and Six Sigma at Best Buy. The protagonist as well as his direct reports were interviewed for the case, and articles were accessed to support the general environment around which the case was developed. The setting is the HQ of Best Buy, a large U.S. based electronics and appliance retailer. The case spans the years 2005 to 2011.