Case Name :      Nipissing Bank

Authors :           John S. Haywood-Farmer, Eric Janssen

Source :             Ivey Publishing

Case ID :            910D19

Discipline :        Operations Management

Case Length :    07 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

The case was written for an introductory business course, particularly the section on operations. It deals with managing capacity and demand. In early 2008, McKenzie Scott, manager of administrative services at Nipissing Bank (Nipissing) in Ottawa, Ontario, was trying to decide how to carry out a management initiative to add additional marketing materials to client mail-out packages. In particular, Scott was considering upgrading the bank’s current envelope stuffing equipment, replacing it or outsourcing the activity entirely.