Case Name :      Sunset Grill at Blue

Authors :           John S. Haywood-Farmer, Dina Ribbink, Jason Melhuish

Source :             Ivey Publishing

Case ID :            910D15

Discipline :        Operations Management

Case Length :    13 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

A partner and owner of the Sunset Grill at Blue Mountain in the village at Blue Mountain, Ontario had very mixed emotions. The restaurant had just finished its first year of operation and had broken even, and had been named Business of the Year in the counties of Simcoe and Grey. On the other hand, the owner knew that operations were still far from perfect. This case was written for courses on operations, particularly in the section on managing capacity and demand. It could also be used in a service management or service operation course.