Case Name :      Loctite Corp.

Authors :           Edward D. Arnheiter, John J. Cocco

Source :             Ivey Publishing

Case ID :            902D19

Discipline :        Operations Management

Case Length :    39 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Loctite Corp., a large industrial adhesives company, has implemented the five principles of lean management on its customer service operation. A recent merger of the customer engineering service operation with the dispensing equipment operation has the vice-president of technical service and application engineering looking at applying the lean principles on the equipment operations. The company initially considered equipment a secondary product line, needed only to augment its service offering in support of the core product–industrial adhesives. In addition, most of Loctite’s equipment manufacturing activities were outsourced, so suppliers played a key role in lean transformation. The vice-president must prepare a plan to implement the principles of lean management while meeting the goals set out by the president of the company.