Arnheiter

Case Solution for Eagle Services Asia

Complete Case details are given below :

Case Name :      Eagle Services Asia
Authors :           Edward D. Arnheiter
Source :             Ivey Publishing
Case ID :            907D19
Discipline :        Entrepreneurship
Case Length :    13 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
This case study chronicles the creation and transformation of a Singaporean joint venture, Eagle Services Asia (ESA). The case describes some early start-up problems, including a forced shutdown by the Civilian Aviation Authority of Singapore (CAAS). The resulting shakeup of the ESA management team provides a fresh start and an opportunity to reinvigorate the company using lean management principles. Managerial decisions play a key role in ESA’s success, together with the discipline and training of the workforce. Students will gain an understanding of cultural difficulties associated with international joint ventures, and learn fundamental aspects of lean management including how to create and sustain a lean culture. The case also provides insight into the worldwide aircraft engine business, the engine overhaul process and cultural barriers that may arise when managing operations in foreign countries.
 
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Case Solution for Loctite Corp.

Complete Case details are given below :
Case Name :      Loctite Corp.
Authors :           Edward D. Arnheiter, John J. Cocco
Source :             Ivey Publishing
Case ID :            902D19
Discipline :        Operations Management
Case Length :    39 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Loctite Corp., a large industrial adhesives company, has implemented the five principles of lean management on its customer service operation. A recent merger of the customer engineering service operation with the dispensing equipment operation has the vice-president of technical service and application engineering looking at applying the lean principles on the equipment operations. The company initially considered equipment a secondary product line, needed only to augment its service offering in support of the core product–industrial adhesives. In addition, most of Loctite’s equipment manufacturing activities were outsourced, so suppliers played a key role in lean transformation. The vice-president must prepare a plan to implement the principles of lean management while meeting the goals set out by the president of the company.
 
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