Case Name :      ORNGE: A Crisis at Ontario’s Air Ambulance Service

Authors :           W. Glenn Rowe, Sharda Prashad

Source :             Ivey Publishing

Case ID :            W13508

Discipline :        Organizational Behavior

Case Length :    08 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

The interim president and chief executive officer (CEO) of Ontario’s air ambulance service is reflecting on the first challenging months of his tenure. Previously a deputy minister in the provincial government, he now has to deal with ongoing issues of accountability within the organization and the safety of its fleet of helicopters. In the middle of a media storm of accusations of mismanagement, questionable business and spending practices that had wasted millions of dollars of public funding, problematic hiring of unqualified staff and extravagant salaries, along with possible personal improprieties of the previous CEO, he is wondering what new allegations might surface and how he might not only remedy the internal management problems but regain the public’s trust in the organization.