Service

Case Solution for The Battle For Value: Federal Express Corporation Vs. United Parcel Service Of America, Inc.

Complete Case details are given below :

Case Name : The Battle For Value: Federal Express Corporation Vs. United Parcel Service Of America, Inc.

Authors : Robert F. Bruner, Derick Bulkley

Source : Darden School of Business

Case ID : UV2384

Discipline : Finance

Case Length : 33 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

Set in July 1995, this case invites students to assess the financial performance of Federal Express and United Parcel Service, two close competitors in the U.S. overnight express package-delivery industry. Although the case requires no numerical computations, it does ask students to interpret results and reflect on the implications. The contrasting financial records of the two firms afford a platform for exploring several important issues, including (1) the definition and use of “economic value added” (EVA) as a measure of corporate performance; (2) a comparison of EVA with other classic approaches of historical performance analysis; (3) the exercise of skills in business-segment analysis; (4) the exploration of the financial implications of intense competition and corporate transformation; and (5) the definition of “excellence” from a corporate-finance point of view.

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Case Solution for Samsung Everland: Managing Service Quality (A)

Complete Case details are given below :

Case Name : Samsung Everland: Managing Service Quality (A)

Authors : John S. Haywood-Farmer, Charles Dhanaraj

Source : Ivey Publishing

Case ID : 97D016

Discipline : Service Management

Case Length : 24 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

In late 1994, Mr. Her, president of Joong-Ang Development Co., was concerned with the level of service quality at Yongin Farmland, the company’s theme park located just south of Seoul, South Korea. Despite the service-quality program he initiated when he assumed his present position 14 months ago, the park’s service quality seemed to be less than that of its competitors. He wondered if he had made the right moves, how Farmland could achieve international service quality standards, whether it would be worth doing, and if it would really provide a sustainable competitive advantage. Intended for use in a service-quality module of a service management course.

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Case Solution for Chantale and Clinton Call for Service

Complete Case details are given below :

Case Name : Chantale and Clinton Call for Service

Authors : Michael Taylor, Rocky Campana

Source : Ivey Publishing

Case ID : 909A05

Discipline : Service Management

Case Length : 08 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

Chantale and Clinton have purchased a new refrigerator from The Canadian, one of the largest department store chains in Canada. It subsequently began to malfunction. After receiving poor service from the vendor’s repair division, they were wondering what to do next. Do nothing, and assume it was an isolated incident? Vow never again to deal with this vendor and brand? Write a letter of complaint to the vendor and demand an apology or other compensation? Underlying all these questions was the issue: Was it worth the trouble? The case can be used to illustrate consumer behavior in marketing management, with emphasis placed on controllable and uncontrollable factors that influence individual buyer behavior. It can also be used in a service marketing setting, where issues of service failure and recovery can be emphasized.

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Case Solution for Transforming the Business Service Portfolio at Global Consultancy

Complete Case details are given below :

Case Name : Transforming the Business Service Portfolio at Global Consultancy

Authors : Ning Su, Naqaash Pirani

Source : Ivey Publishing

Case ID : W14002

Discipline : Information Technology

Case Length : 11 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

Global Consultancy Canada, the national branch of a global tax, accounting and consulting services firm, is seeking to improve the efficiency and effectiveness of its organization. The leader of the sourcing practice has been tasked by the company’s chief executive officer to identify opportunities for transforming the firm’s marketing and communications, human resources, finance and information technology functions. He must decide on the most suitable models for these business areas and make a recommendation at the next leadership update meeting.

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Case Solution for Complete Service Billing

Complete Case details are given below :

Case Name : Complete Service Billing

Authors : Elizabeth M.A. Grasby, David House

Source : Ivey Publishing

Case ID : W14056

Discipline : Entrepreneurship

Case Length : 07 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

An entrepreneur is reviewing her business plan for a proposed new venture that would provide billing services to emergency room physicians in a hospital setting. She has to make a final recommendation regarding the feasibility of the plan. The entrepreneur must ensure that her financial analysis provides a realistic projection of the revenue and profit. She also wants to consider all the pertinent factors that could potentially affect the viability of this business before she invests $20,000 of personal funds in the venture.

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Case Solution for ORNGE: A Crisis at Ontario’s Air Ambulance Service

Complete Case details are given below :

Case Name : ORNGE: A Crisis at Ontario’s Air Ambulance Service

Authors : W. Glenn Rowe, Sharda Prashad

Source : Ivey Publishing

Case ID : W13508

Discipline : Organizational Behavior

Case Length : 08 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

The interim president and chief executive officer (CEO) of Ontario’s air ambulance service is reflecting on the first challenging months of his tenure. Previously a deputy minister in the provincial government, he now has to deal with ongoing issues of accountability within the organization and the safety of its fleet of helicopters. In the middle of a media storm of accusations of mismanagement, questionable business and spending practices that had wasted millions of dollars of public funding, problematic hiring of unqualified staff and extravagant salaries, along with possible personal improprieties of the previous CEO, he is wondering what new allegations might surface and how he might not only remedy the internal management problems but regain the public’s trust in the organization.

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Case Solution for The U.S. Postal Service: A First Class Disruption

Complete Case details are given below :

Case Name : The U.S. Postal Service: A First Class Disruption

Authors : Allen H. Kupetz, Martin Suter

Source : Ivey Publishing

Case ID : W15003

Discipline : General Management

Case Length : 12 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

Facing declining revenues, huge fixed costs, bloated employee unions, an inflexible regulatory environment and a generation of millennials that virtually never used its products, the United States Postal Service (USPS) was looking for help. Accordingly, it had hired several advisors who all came from entrepreneurial backgrounds. Their mandate was clear: challenge the status quo, help to frame the magnitude of the disruption that the USPS was facing, identify opportunities for the USPS to enter new markets for new sources of revenue, and develop a solution immediately. Was an entrepreneurial approach likely to be successful? Or would this approach only involve niche ideas that would not produce significant results? Many other developed countries were facing the same disruption; were there lessons to be learned from these other postal services? The advisors gathered together in a small office and settled into a task that, at first blush, seemed impossible.

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Case Solution for Wheels Group: Evolution of a Third-Party Logistics Service Provider

Complete Case details are given below :

Case Name : Wheels Group: Evolution of a Third-Party Logistics Service Provider

Authors : P. Fraser Johnson, Michael Sartor

Source : Ivey Publishing

Case ID : 904D04

Discipline : Strategy

Case Length : 17 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

The president of Wheels Group and the founder and major shareholder of the company are evaluating alternatives for doubling the company’s revenues over the next five years. They must decide between two competing growth strategies: an asset-based growth strategy and a nonasset-based growth one. Complicating the decision is the fact that approximately 75% of the company’s revenues are currently derived from nonasset-based activity. Students can explore issues associated with developing, evaluating, and implementing business strategy within the third-party logistics industry.

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Case Solution for Toronto Transit Commission: Service Quality and Customer Perception

Complete Case details are given below :

Case Name : Toronto Transit Commission: Service Quality and Customer Perception

Authors : Jana Seijts, Dino Pupulin, Ken Mark

Source : Ivey Publishing

Case ID : W12272

Discipline : Strategy

Case Length : 16 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

The chief public relations (PR) strategist for SG Media is using the Toronto Transit Commission (TTC) as an example in her public relations training session. In 2011, the TTC has been in the news because of a combination of poorly managed fare hike announcements and the perception of lax service quality. Consumers have taken to publishing, on social media sites, images of TTC employees seemingly in violation of service standards. The strategist is thinking about an appropriate PR strategy that the TTC could rely on to rectify its image.

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Case Solution for Yantra: Financing Energy Service Companies

Complete Case details are given below :

Case Name : Yantra: Financing Energy Service Companies

Authors : M Manickaraj

Source : Ivey Publishing

Case ID : W14615

Discipline : Finance

Case Length : 08 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

Yantra Harvest Energy Private Limited (YHEPL), an energy service company, has sought a term loan of INR100 million to fund its growth and expansion. The Small Industries Development Bank of India, though convinced of the company’s credit worthiness, is concerned about the fact the loan will be used to create assets at the premises of YHEPL’s clients and YHEPL has mortgaged all its existing assets to the Urban Cooperative Bank towards working capital. Considering the nature of YHEPL’s cash flow and other issues, the bank wants to design an appropriate financing product and determine whether or not financing energy efficiency projects like YHEPL’s is a good business strategy.

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