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Case Solution for C&D Hotel, Xiamen
Complete Case details are given below :
Case Name :      C&D Hotel, Xiamen
Authors :           Chong Wu, Hubert Pun, Gregory S. Zaric, Deyuan Chen
Source :             Ivey Publishing
Case ID :            W15009
Discipline :        Operations Management
Case Length :    07 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The C&D Hotel, the first five-star deluxe hotel in Xiamen, a coastal city in China, needs to improve its service delivery process. In particular, the hotel’s customer service manager needs to present her plans for handling some recent customer complaints and decide how to compensate hotel guests for errors that have occurred during service delivery.
 
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