Case Name :      Kodak’s Health Imaging Division in Asia (A)

Authors :           Nancy Sousa, Richard Demartino, Stanley Widrick

Source :             Ivey Publishing

Case ID :            901M55

Discipline :        Strategy

Case Length :    17 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Kodak’s Health Imaging division is the second largest business unit within Kodak, a worldwide provider of consumer, professional, and health imaging products. The regional manager of the Health Imaging division is preparing her presentation for the company’s senior management retreat. The East Asian Crisis and its impact on the division are on the agenda. The regional manager reflects on the magnitude of the crisis, and she wonders whether the company’s responses were reactive instead of strategic. There will be some tough questions to rake through at the meeting. Did the Health Imaging department respond effectively to the crisis? Is Kodak better off because of the crisis? What will the short-term and long-term effects be? Will Kodak’s response to the East Asian Crisis preserve customer relationships for the years to come? Information pertaining to Health Imaging’s strategic view of the region, the company’s organizational structure, and the levers employed by Kodak in response to the crisis all serve to produce some answers for the division’s future consideration.