Case Name :      Singapore Mass Rapid Transit: Going Off Track

Authors :           Vivien K.G. Lim, Nikodemus Jaya

Source :             Ivey Publishing

Case ID :            W15027

Discipline :        Organizational Behavior

Case Length :    12 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

In January 2012, Singapore Mass Rapid Transit (SMRT) Corporation’s chief executive officer resigned after two major breakdowns on the North-South Line in December 2011. SMRT was a public transport operator in Singapore, with a transportation network that comprised buses, trains and taxis. The two breakdowns were arguably the largest public transportation incidents in Singapore’s history, prompting public outrage and heavy criticism of the CEO’s qualifications and personal style. However, it was uncertain whether she, as CEO, bore primary responsibility for the train breakdowns. To what extent did her gender and unconventional style affect the public’s perception of her effectiveness as a leader? How much did the media influence the public’s perception? Could the train breakdowns have been averted if a CEO with an engineering background or industry-specific experience had been in charge?