Case Name :      KL Worldwide Enterprises, Inc.: Putting Information Technology to Work

Authors :           Richard M. Kesner

Source :             Ivey Publishing

Case ID :            905E23

Discipline :        Operations Management

Case Length :    26 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Explores the information technology (IT) issues that confront a global enterprise engaged in the manufacture, sales, and distribution of durable goods. Emphasizes the design and delivery of enterprise resource planning, supply chain management, decision support system (DSS), and e-commerce solutions to both for-profit and not-for-profit organizations. Allows consideration of the many opportunities to improve KL’s performance through the better design and integration of IT-enabled processes and services, from designing a new e-commerce or DSS capability to reengineering KL’s supply chain and product design practices.