Complete Case details are given below :
Case Name : Dental Associates of Northern Virginia (B)
Authors : Marie E. Matta
Source : Ivey Publishing
Case ID : 910D18
Discipline : Operations Management
Case Length : 09 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Dental Associates of Northern Virginia is one of the largest dental networks in northern Virginia. In this series of two cases, the head administrator is caught between staying abreast with new technology by investing in innovative all-porcelain crown-making machines and holding steadfast to a laggard strategy of wait and see. This choice also aligns with the head administrator making a larger decision of whether to enhance the core competency of his network by developing a complete in-house laboratory or continuing to rely on an expensive, but reliable, outside laboratory for all-porcelain restorations. Together the two cases in the series are rich in concepts dealing with cost, timeliness, quality and flexibility as students are forced to see an operations problem from both patient and doctor perspectives. The cases also consider the ever-changing world of technology and how it impacts a doctor’s practice along with an entire network of offices.
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