Policies

Case Solution for Ledals Redistributor: Enacting Policies that Frustrate Salespeople and Customers

Complete Case details are given below :
Case Name :      Ledals Redistributor: Enacting Policies that Frustrate Salespeople and Customers
Authors :           William H. Murphy
Source :             Ivey Publishing
Case ID :            W14449
Discipline :        Marketing
Case Length :    05 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Ledals, one of the premier redistribution firms in the United States, had determined that whenever backorders occurred, the additional trips being made by delivery trucks were killing margins. Therefore, management imposed a new policy, whereby backordered items would be held until the next customer order was received and prepared for shipping.This arrangement led to repercussions, with both customers and Ledals’ salespeople frustrated with the new policy. Muted at first, but growing in volume, many members of the sales force were clearly disgruntled. What remained was figuring out how much damage was actually being done. Was it simply a predictable resistance to change that would resolve itself in the coming months? If it was a genuine problem, Ledals’ management needed to consider what, if any, actions should be taken. Ledals also had to determine whether the problem was with the policy itself or its implementation. Regardless of the cause, management had to make a decision as soon as possible about how to move forward.
 
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Case Solution for Y&D Audio Warranty Policies: Accrual Estimates and Ethical Decision-Making

Complete Case details are given below :
Case Name :      Y&D Audio Warranty Policies: Accrual Estimates and Ethical Decision-Making
Authors :           Michael Fetters, Peter Wilson
Source:              Babson College
Case ID:             BAB164
Discipline :        General Management
Case Length :    08 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
This case raises a number of issues related to the exercise of managerial judgment in financial reporting. Specifically, the case requires students to estimate the warranty expense for a start-up company and requires the explicit consideration of the ethical issues that arise in the estimation process. Students are forced to consider the trade-offs that occur when estimating warranty expense: the impact on accounting earnings, materiality, income vs. cash flows, earnings management, ethical decision-making, and entrepreneurship. This case is excellent when used to introduce and discuss accrual accounting and the logic for estimating expenses. The case is used in the first year Financial Reporting course in the Babson MBA program after students have taken an on-line module in ethical decision-making. With the appendix, it is also used in the Babson undergraduate first-year course, Introduction to Financial Accounting. While an ethics-learning unit is not necessarily a pre-requisite for the case, students will need to have been exposed to the three philosophies of ethical thought referred to in the case (Duty, Consequences, and Character) and included as an appendix to the case.

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