Case Name :      Rockwater Insurance

Authors :           Elizabeth M.A. Grasby, Trina Ruthes

Source :             Ivey Publishing

Case ID :            W14006

Discipline :        Organizational Behavior

Case Length :    10 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

After four months in his new position, the assistant operations manager of a family-run, mid-sized insurance company must deal with the performance issues of a long-time employee. The offender’s high rate of errors and his slow completion times, along with his increasingly defiant attitude, have gone on for too long, especially since this performance is negatively affecting the other employees in the operations department. Since past efforts have done little to remedy the issues, the assistant operations manager knows his next move needs to resolve them. New to his role, he wants to ensure that he handles this difficult situation well.