Case Name :      Windermere Manor: Sustainability and Change

Authors :           Chetan Joshi, Hari Bapuji, R. Chandrasekhar

Source :             Ivey Publishing

Case ID :            W13520

Discipline :        Organizational Behavior

Case Length :    07 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

In the hotel industry, the reuse of towels is considered a main step toward reducing hotels’ high carbon footprint. Windermere Manor, a private, high-end hotel, has established a routine to encourage its guests to reuse towels; however, the hotel’s towel-replacement rate exceeds its towel-reuse rate. The intended routine for identifying towels for reuse is not being followed, even by the hotels’ own housekeeping staff. The hotel’s general manager examines the reasons for the breakdown of routine and considers ways of correcting the situation.