Complete Case details are given below :
Case Name : Open Text Corporation
Authors : Derrick Neufeld
Source : Ivey Publishing
Case ID : 910E21
Discipline : Information Technology
Case Length : 03 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
This case focuses on Open Text, a Canadian software development firm that offers enterprise class, knowledge management tools. Three major customer implementations of Open Text software tools are described: Hyatt Hotels created an effective centralized meeting platform and improved customer service; Siemens AG dramatically improved its routine workflow processes; and EnCana sped up information access using a map-based interface to its document repository. Discussion questions invite students to consider the difficulties in managing unstructured information, the organizational benefits of effectively managing knowledge, and the potential risks of “missing out” on the information revolution.
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