Complete Case details are given below :
Case Name : Value Chain and IT Transformation at Desko (B)
Authors : Pierre Hadaya, Robert Pellerin, Jean Ethier
Source : Ivey Publishing
Case ID : W11079
Discipline : International Business
Case Length : 06 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The case describes in detail Desko’s customer order process. It highlights the importance of this key business process and how its inefficiencies can significantly diminish the SME’s performance.
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