Ethier

Case Solution for Value Chain and IT Transformation at Desko (B)

Complete Case details are given below :

Case Name :      Value Chain and IT Transformation at Desko (B)
Authors :           Pierre Hadaya, Robert Pellerin, Jean Ethier
Source :             Ivey Publishing
Case ID :            W11079
Discipline :        International Business
Case Length :    06 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The case describes in detail Desko’s customer order process. It highlights the importance of this key business process and how its inefficiencies can significantly diminish the SME’s performance.
 
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Case Solution for Value Chain and IT Transformation at Desko (A)

Complete Case details are given below :

Case Name :      Value Chain and IT Transformation at Desko (A)
Authors :           Jean Ethier, Pierre Hadaya
Source :             Ivey Publishing
Case ID :            W11999
Discipline :        International Business
Case Length :    09 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
This case describes the history of Desko, a Canadian manufacturer of wood office furniture, as it faced a crisis that threatened its own existence. The president and CEO needed to decide which actions to take to improve the effectiveness of the value chain activities of the firm and the information technology (IT) supporting it. He was considering outsourcing parts of certain value chain activities, including manufacturing, to specialized partners. The case also depicts the main characteristics of the Canadian wood office furniture industry and the external factors that played an important role in the development of Desko.
 
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