Case Name :      Addrec Solutions: Building Organizational Capabilities for Growth

Authors :           Anamika Sinha, Biju Varkkey

Source :             Ivey Publishing

Case ID :            W14689

Discipline :        General Management

Case Length :    16 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

AddRec Solutions Pvt. Ltd (AddRec), a recruitment process outsourcing firm, had had a successful year in 2011 and the founder had big plans for 2012. He dreamed of three-fold growth in the next five years without adding any new branches or losing the firm’s boutique positioning. Yet he faced more than a few challenges. Competition in the sector was increasing, not only from other vendors but also from the internal human resource departments of some of AddRec’s clients. The founder’s personal charisma, relationship management abilities and direct involvement had been instrumental in AddRec’s growth thus far, but it remained to be seen whether the company, at this point in its evolution, was ready for the next growth phase. Further, his team had a set of capabilities that would need to be aligned with the growth he envisioned. Had the time come for him to distinguish between the strategic and operational roles in the organization?