Complete Case details are given below :
Case Name : Ambulance Diversion and Emergency Department Flow at the San Francisco General Hospital
Authors : Gregory S. Zaric, Lesley Meng
Source : Ivey Publishing
Case ID : W13054
Discipline : Operations Management
Case Length : 13 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The emergency department of any large hospital is frequently subject to substantial patient crowding, a result of arrivals by foot and ambulance, and limited resources. The San Francisco General Hospital is particularly crowded due to its prominence as the only trauma centre in the city. As a result, it is on ambulance diversion almost 25 per cent of the time, more than any other hospital in the area. Hospital managers are looking for ways to alleviate emergency department crowding and ambulance diversion.
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