Complete Case details are given below :
Case Name : Nissan Canada Inc.
Authors : P. Fraser Johnson, Kyle S.K. Hunter
Source : Ivey Publishing
Case ID : 907D18
Discipline : Operations Management
Case Length : 12 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The corporate manager of vehicle planning at Nissan Canada Inc. had been asked by the director of vehicle ordering for Nissan North America (NNA), to review the proposed vehicle ordering process as part of the new Integrated Customer Order Network (ICON). The ICON project would change Nissan’s North American vehicle ordering process from a ‘make-to-stock’ into a ‘make-to-order’ environment which called for a significant process transformation for Nissan’s operations in North America and Japan. The corporate manager of vehicle planning was hoping that the new process would be exactly what the dealers were seeking in an effort to closer align production with customer demand. However, he needed to evaluate the new process from the perspective of all stakeholders to ensure that Nissan’s business objectives could be met.
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