Case Name :      Dr. Jack Perry, DDS

Authors :           John S. Haywood-Farmer; Eleni Mitsis

Source :             Ivey Publishing

Case ID :            907C16

Discipline :        Human Resource Management

Case Length :    06 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Dr. Jack Perry, a sole practitioner dentist in a small town in Ontario, had a meeting with one of his employees who suggested that there were several problems in the office. These include: low morale, lack of motivation to grow the business, fill cancellations, follow up on collections, and engage in cross-sell procedures. He had noticed these problems previously but felt unsure about his personnel and business management skills. Using his notes from a presentation made by a business consultant at a dental conference, he must decide how to act in order to address these problems.