Complete Case details are given below :
Case Name : Dr. Jack Perry, DDS
Authors : John S. Haywood-Farmer; Eleni Mitsis
Source : Ivey Publishing
Case ID : 907C16
Discipline : Human Resource Management
Case Length : 06 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Dr. Jack Perry, a sole practitioner dentist in a small town in Ontario, had a meeting with one of his employees who suggested that there were several problems in the office. These include: low morale, lack of motivation to grow the business, fill cancellations, follow up on collections, and engage in cross-sell procedures. He had noticed these problems previously but felt unsure about his personnel and business management skills. Using his notes from a presentation made by a business consultant at a dental conference, he must decide how to act in order to address these problems.
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