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Case Solution for Open Text Corporation

Complete Case details are given below :

Case Name :      Open Text Corporation
Authors :           Derrick Neufeld
Source :             Ivey Publishing
Case ID :            910E21
Discipline :        Information Technology
Case Length :    03 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
This case focuses on Open Text, a Canadian software development firm that offers enterprise class, knowledge management tools. Three major customer implementations of Open Text software tools are described: Hyatt Hotels created an effective centralized meeting platform and improved customer service; Siemens AG dramatically improved its routine workflow processes; and EnCana sped up information access using a map-based interface to its document repository. Discussion questions invite students to consider the difficulties in managing unstructured information, the organizational benefits of effectively managing knowledge, and the potential risks of “missing out” on the information revolution.
 
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Case Solution for AT&T Wireless: Text Messaging

Complete Case details are given below :
Case Name :      AT&T Wireless: Text Messaging
Authors :           Vaughan Radcliffe, Mitchell Stein, Michael Lickver
Source :             Ivey Publishing
Case ID :            W11049
Discipline :        Accounting
Case Length :    16 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The case examines AT&T’s wireless business with focus on its text messaging services. The industry features a high proportion of fixed costs in relation to acquiring spectrum and building a network. Variable costs are relatively low and, in the case of SMS text messages, are very low. Pricing and margins in text messaging have attracted regulatory scrutiny in the Unites States, Canada and elsewhere. The case requires the use of key concepts in cost behaviour, cost volume profit analysis and product costing to understand the nature of the business and the profit margins involve. Many service or high tech businesses exhibit similar cost behaviours and so the case allows students insight into the management of such enterprises.
 
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