Case Name :      Health Care Center for the Homeless: Changing with the Times

Authors :           Mary Conway Dato-on, Eileen Weisenbach Keller

Source :             Ivey Publishing

Case ID :            910A32

Discipline :        Marketing

Case Length :    12 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Bakari Burns, CEO of the Health Care Center for the Homeless (HCCH), located in Orlando, Florida was faced with the daunting task of rebranding the organization he lead. Burns knew the organization experienced difficulty with recognition and marketplace distinction, primarily due to the public’s misperceptions about the relationship between HCCH and the Coalition for the Homeless of Central Florida. An external consulting team offered several recommendations for change, including an amended name and redesign of all marketing materials. This advice and changes in the external environment provided an excellent opportunity to reposition and refocus the organization. Recognizing the need for a new strategy and implementing that strategy were not the same; Burns was not sure how to lead the organization through the change process.