Case Name :      Metropolitan College

Authors :           P. Fraser Johnson, Robert Klassen

Source :             Ivey Publishing

Case ID :            909D12

Discipline :        Operations Management

Case Length :    02 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

A manager of Student Services at a small college was very concerned about the delays and costs of processing student registrations during the annual orientation week. She glanced at recently collected data on processing times for the six major steps that the registration process required. She wondered how the process might be improved while balancing budgetary pressures to reduce costs.