Complete Case details are given below :
Case Name : Metropolitan College
Authors : P. Fraser Johnson, Robert Klassen
Source : Ivey Publishing
Case ID : 909D12
Discipline : Operations Management
Case Length : 02 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
A manager of Student Services at a small college was very concerned about the delays and costs of processing student registrations during the annual orientation week. She glanced at recently collected data on processing times for the six major steps that the registration process required. She wondered how the process might be improved while balancing budgetary pressures to reduce costs.
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