Case Name :      Offshoring at EDC

Authors :           Henry W. Lane, David T.A. Wesley

Source :             Ivey Publishing

Case ID :            905M02

Discipline :        Operations Management

Case Length :    19 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

According to the American Management Association, 25% of companies are dissatisfied with outsourcing and more than half have brought outsourced services back in house. Education Development Center (EDC), a nongovernmental organization, is an example of an offshoring best practice and helps identify factors for successful implementation of an outsourcing project. Describes EDC and its inability to manage a high level of growth with a fragmented and outdated information infrastructure. As a nonprofit organization, EDC had different pressures on its cost and revenues than profit organizations do.