Complete Case details are given below :
Case Name : Hospital Software Solutions (A)
Authors : Elizabeth M.A. Grasby, Jason Stornelli
Source : Ivey Publishing
Case ID : 907C18
Discipline : Organizational Behavior
Case Length : 12 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The customer care team lead at Hospital Software Solutions was becoming increasingly distressed in her workplace. Her supervisors were not managing her or the department effectively; her responsibilities did not align with her job description; she was being blamed for computer system failures; and she felt she was being viewed as the office slacker. The case provides for the application of theoretical concepts surrounding leadership, power/influence, motivation, corporate culture and conflict. The supplement case, Hospital Software Solutions (B), follows the events after the customer care team lead attends a town hall meeting to air her concerns about computer systems problems.
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