Stornelli

Case Solution for Pet Care Veterinary Services

Complete Case details are given below :

Case Name :      Pet Care Veterinary Services
Authors :           Elizabeth M.A. Grasby; Jason Stornelli
Source :             Ivey Publishing
Case ID :            907M42
Discipline :        Human Resource Management
Case Length :    13 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The spring of 2002 had been grueling for the owner of Pet Care Veterinary Services, a small-animal veterinary practice with two clinics in Southwestern Ontario. Everything seemed to be going wrong at Pet Care’s Avery, Ontario location. Profitability was disappointing, medication had disappeared, and the owner had serious concerns about her associate veterinarian’s quality of animal care. The owner wondered what would be her best course of action. She could afford to keep the clinic open for another year and try to either fix the operational issues or leave things as they were and see if the problems resolved themselves. The owner wondered whether it would be best to sell and avoid future problems. What price would she ask for the clinic if she chose to sell? Whatever her choice, she knew she had to make a decision quickly, because the uncertainty and stress of running two clinics were beginning to take their toll.
 
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Case Solution for Hospital Software Solutions (B)

Complete Case details are given below :
Case Name :      Hospital Software Solutions (B)
Authors :           Elizabeth M.A. Grasby, Jason Stornelli
Source :             Ivey Publishing
Case ID :            907C19
Discipline :        Organizational Behavior
Case Length :    04 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The customer care team lead (team lead) decides to attend a town hall meeting with the company’s president and publicly air her concerns about computer system problems. This action appears to help resolve the system’s problems but her supervisor rates her poorly on a performance review, possibly motivated by the team leader’s actions at the town hall meeting. She must find a way to resolve her issues at Hospital Software Solutions without ruining her career. This is a supplement case to Hospital Software Solutions (A).
 
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Case Solution for Hospital Software Solutions (A)

Complete Case details are given below :
Case Name :      Hospital Software Solutions (A)
Authors :           Elizabeth M.A. Grasby, Jason Stornelli
Source :             Ivey Publishing
Case ID :            907C18
Discipline :        Organizational Behavior
Case Length :    12 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The customer care team lead at Hospital Software Solutions was becoming increasingly distressed in her workplace. Her supervisors were not managing her or the department effectively; her responsibilities did not align with her job description; she was being blamed for computer system failures; and she felt she was being viewed as the office slacker. The case provides for the application of theoretical concepts surrounding leadership, power/influence, motivation, corporate culture and conflict. The supplement case, Hospital Software Solutions (B), follows the events after the customer care team lead attends a town hall meeting to air her concerns about computer systems problems.
 
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