Case Name :      Hospital Software Solutions (B)

Authors :           Elizabeth M.A. Grasby, Jason Stornelli

Source :             Ivey Publishing

Case ID :            907C19

Discipline :        Organizational Behavior

Case Length :    04 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

The customer care team lead (team lead) decides to attend a town hall meeting with the company’s president and publicly air her concerns about computer system problems. This action appears to help resolve the system’s problems but her supervisor rates her poorly on a performance review, possibly motivated by the team leader’s actions at the town hall meeting. She must find a way to resolve her issues at Hospital Software Solutions without ruining her career. This is a supplement case to Hospital Software Solutions (A).