Complete Case details are given below :
Case Name : Eagle Services Asia
Authors : Edward D. Arnheiter
Source : Ivey Publishing
Case ID : 907D19
Discipline : Entrepreneurship
Case Length : 13 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
This case study chronicles the creation and transformation of a Singaporean joint venture, Eagle Services Asia (ESA). The case describes some early start-up problems, including a forced shutdown by the Civilian Aviation Authority of Singapore (CAAS). The resulting shakeup of the ESA management team provides a fresh start and an opportunity to reinvigorate the company using lean management principles. Managerial decisions play a key role in ESA’s success, together with the discipline and training of the workforce. Students will gain an understanding of cultural difficulties associated with international joint ventures, and learn fundamental aspects of lean management including how to create and sustain a lean culture. The case also provides insight into the worldwide aircraft engine business, the engine overhaul process and cultural barriers that may arise when managing operations in foreign countries.
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