Complete Case details are given below :
Case Name : Millway Fabrics Canada
Authors : James A. Erskine, Erin Donovan
Source : Ivey Publishing
Case ID : 907C10
Discipline : Human Resource Management
Case Length : 04 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The director of operations for Millway Fabrics Canada walked into her office and one of the customer service agents was waiting for her in tears. The customer service agent (agent) needed a week off to take care of her son who was about to have surgery to have his tonsils removed. The agent had already taken all her vacation and sick time due to her son’s illness. The agent was a strong performer and was well-liked by her co-workers. The director of operations had to make a decision.
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