Case Solution for Taiwan Taxi’s iCall System: Realizing the Value of GPS-Dispatch Systems

Complete Case details are given below :

Case Name :      Taiwan Taxi’s iCall System: Realizing the Value of GPS-Dispatch Systems
Authors :           Deborah Compeau, Rueylin Hsiao, Sheng-Tsung Hou
Source :             Ivey Publishing
Case ID :            909E21
Discipline :        Information Technology
Case Length :    21 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The chief executive officer (CEO) of Taiwan Taxi must assess the adoption of iCall by the firm’s taxi drivers. When originally conceived, iCall was supposed to be the basis for substantial growth in the number of taxi drivers signing up with Taiwan Taxi. But even after many years, adoption still lags behind the plan. The CEO must assess the reasons for the slower adoption of iCall and make recommendations on whether to revise the goal or improve adoption in order to meet it. The case demonstrates the many complexities involved in realizing business value from the adoption of information technology.
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