Complete Case details are given below :
Case Name : Mercedes-Benz USA: Investing in IT Infrastructure
Authors : Steven R. Kursh, Michael Hoch
Source : Ivey Publishing
Case ID : 906E03
Discipline : Information Technology
Case Length : 13 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The national manager for technical training at Mercedes-Benz USA is considering using streaming media and distance learning as a supplement to classroom-based education, but is concerned that this innovative and risky IT investment could have a negative affect on the company’s quality reputation. He needs to evaluate the viability of the e-learning option, including selecting between two vendors, Microsoft and Real Networks.
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