Case Name :      Progistix-Solutions Inc.–The Critical Parts Network

Authors :           P. Fraser Johnson, Alison Woodcock

Source :             Ivey Publishing

Case ID :            905D02

Discipline :        Operations Management

Case Length :    09 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

The president and chief executive officer of Progistix-Solutions Inc. has asked an analyst to prepare an annual review of the Xerox Critical Parts Network for presentation to management in two weeks. The president expected the analyst to review the performance of the network and establish an improvement plan for the coming year, supported by specific goals and objectives. Although Xerox and Progistix were satisfied with their relationship, after five years, both parties were interested in exploring ways to improve the network, especially because competitors had adopted similar approaches. In preparation for the meeting, the analyst wanted to explore opportunities in three specific areas: First, identify opportunities to improve depot operations. Second, determine how and where Progistix could work together with Xerox on such an initiative making additional improvements in the area of inventory management. Third, improve systemwide inventory turn performance by re-examining the cut-off point for filling the technicians’ trunks with inventory.