Complete Case details are given below :
Case Name : Hill & Knowlton: Knowledge Management
Authors : Darren Meister, Ken Mark
Source : Ivey Publishing
Case ID : 904E03
Discipline : Information Technology
Case Length : 17 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Hill & Knowlton is a division of one of the world’s largest communication services group. Tagging e-mail communications to support knowledge management codification and connection strategies is an important issue for managers. Issues related to privacy and performance need to be considered. The worldwide director of knowledge management at Hill & Knowlton must assess the degree to which tagging should be enforced in a communication services organization that supports numerous clients around the world.
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