Case Name :      IBM’s Knowledge Management Proposal for the Ontario Ministry of Education

Authors :           Darren Meister, Ken Mark

Source :             Ivey Publishing

Case ID :            905E07

Discipline :        Information Technology

Case Length :    12 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

The knowledge management consultant for IBM Canada’s Ltd. business consulting service was preparing for a meeting with the Ontario’s Deputy Minister of Education. The purpose of the meeting was to secure top-level support for an early-stage Knowledge Management program at the ministry. For the past few weeks she had conducted an initial study of ministry needs and believed that the organization could benefit from one or more knowledge management solutions, including document management, communities of practice and expert directory. The consultant wondered how she should approach the meeting, given the there seemed to be internal ministry concerns about knowledge sharing. As she reviewed her notes, she wanted to know which solution or combination of solutions she should recommend and what implementation challenges she could expect to face.