Jay Rao

Case Solution for West Coast University Student Health Services–Primary Care Clinic
Complete Case details are given below :
Case Name :      West Coast University Student Health Services–Primary Care Clinic
Authors :           David Wylie, Ashok Rao, Jay Rao, Ivor Morgan
Source:              Babson College
Case ID:             BAB034
Discipline :        Service Management
Case Length :    18 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Integrates issues in service operations, organization behavior, and applications of management science models such as simulation and queuing theory. A complete analysis of the case includes understanding process flows, computing utilization levels, and using models of the stochastic arrival rate and service rates of the existing and proposed systems. In addition, considers the managerial issues involved in running an ambulatory care center. The Primary Care Clinic (PCC) is the only walk-in clinic on campus and presently works under a triage system. The Student Health Services (along with PCC) is scheduled to move to a new facility. The director of the PCC views the move as a good opportunity to review and improve on the present service delivery process and system. Three broad objectives have been identified for the new system: reduce the waiting time for seeing a healthcare provider, transform the perception of the clinic as an impersonal bureaucracy, and improve student perceptions (especially nonusers) about the performance and effectiveness of the PCC. To achieve these objectives, a new system of clinician teams (doctors and nurse practitioners) has been proposed.

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Case Solution for Mongols BBQ
Complete Case details are given below :
Case Name :      Mongols BBQ
Authors :           Jay Rao
Source:              Babson College
Case ID:             BAB035
Discipline :        Service Management
Case Length :    08 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
This case describes the operations of a limited-menu restaurant to illustrate the following topics: restaurant as an operating system; cost structure in a limited-menu restaurant; areas of competitive advantage; basic process analysis in a service situation; and the development of a formula for a multisite concept.

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Case Solution for KomTek (C)
Complete Case details are given below :
Case Name :      KomTek (C)
Authors :           Jay Rao, James Hunt, Elaine Landry
Source:              Babson College
Case ID:             BAB094
Discipline :        Organizational Behavior
Case Length :    11 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Describes the deliberations of a problem-solving team at KomTek, a prosthetic hip manufacturer. The company’s slight modification in one of its existing products caused some difficulty in the manufacturing process. One result is higher scrap and quality problems and, hence, lower-than-expected price-cost ratios for that product. The problem-solving team is digging through its cost accounting system and the data from the plant floor, looking for causes. The team is also closely looking into each step of the production process that might be contributing to the problems. Includes both quantitative (cost accounting and quality data) and qualitative (policies and procedures) aspects of the production process. Students should have some basic knowledge of statistics prior to considering this case.

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Case Solution for KomTek (B)
Complete Case details are given below :
Case Name :      KomTek (B)
Authors :           Jay Rao, James Hunt, Elaine Landry
Source:              Babson College
Case ID:             BAB093
Discipline :        Organizational Behavior
Case Length :    10 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Describes the transformation of this forging and castings company from one in which management style and labor relations reflected the traditional arrangements of the post-World War II steel industry to one in which labor and management partner in the service of a total quality strategy. Describes how KomTek’s leadership slowly developed a more trusting relationship with bargaining unit leadership, resulting in a shared effort to solve the problems facing the company.

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Case Solution for KomTek (A)
Complete Case details are given below :
Case Name :      KomTek (A)
Authors :           Jay Rao, James Hunt, Elaine Landry
Source:              Babson College
Case ID:             BAB092
Discipline :        Organizational Behavior
Case Length :    08 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
KomTek is a privately held forging and castings company with revenues of approximately $30 million. The company specializes in high-technology, custom products for the aerospace, nuclear, pipeline, and medical industries. Outlines the state of KomTek in the late 1980s. Describes KomTek’s transformation from a company in which management style and labor relations reflected the traditional arrangements of the post-World War II steel industry to one in which labor and management partner in the service of a total quality strategy.

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Case Solution for Best Buy: Merging Lean Sigma with Innovation
Complete Case details are given below :
Case Name :      Best Buy: Merging Lean Sigma with Innovation
Authors :           Jay Rao
Source:              Babson College
Case ID:             BAB697
Discipline :        Organizational Behavior
Case Length :    08 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
This case is intended to highlight entrepreneurial thought and action – a specific style of entrepreneurial leadership – inside the context of a large enterprise. Based on both primary and secondary research, the case protagonist is Mike Fisher, Sr., Director of Lean and Six Sigma at Best Buy. The protagonist as well as his direct reports were interviewed for the case, and articles were accessed to support the general environment around which the case was developed. The setting is the HQ of Best Buy, a large U.S. based electronics and appliance retailer. The case spans the years 2005 to 2011.

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Case Solution for Velky Potraviny–Prague
Complete Case details are given below :
Case Name :      Velky Potraviny–Prague
Authors :           William Coyle, Jay Rao
Source:              Babson College
Case ID:             BAB013
Discipline :        Operations Management
Case Length :    18 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Velky Potraviny is a discount grocery store chain in the Czech Republic. The firm strives to be the market leader in providing a wide assortment of grocery products at the lowest possible price. The move toward a market economy has prompted rapid expansion, and the Velky distribution center is nearing capacity for the 37 outlets it presently serves in the greater Prague area. Velky has realized the need for efficiency in its warehouse operations. Velky further recognizes that the distribution center employees are an integral part of the company and critical for efficient warehouse operations, hence the need to address the performance measurement system of the workers. Velky cannot independently address the issue of worker performance measurement without addressing the inter-related issues of the warehouse, namely, the layout of the warehouse, flows within the warehouse, capacity expansion, managing deliveries to the outlets, and its overall link to the corporate goal.

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Case Solution for W.L. Gore: Culture of Innovation
Complete Case details are given below :
Case Name :      W.L. Gore: Culture of Innovation
Authors :           Jay Rao
Source:              Babson College
Case ID:             BAB698
Discipline :        General Management
Case Length :    17 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
This is a best practice case. The WLGore is a very successful firm and the case describes in detail the culture of the enterprise. WLGore differs from the mainstream enterprise in a number of ways -strategy, structure, ownership, leadership, and operations. This case allows the participants to delve into each of these elements and see how they are all consistent and reinforcing one another. The main focus of the case is its “culture of innovation.” Both “culture” and “innovation” are two items discussed and debated incessantly inside large organizations, but there is always confusion and clutter. This case was written with the sole purpose of shedding light and putting some concreteness around these slippery concepts. Please note that this case has been written entirely using publicly available material.

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