Case Name :      Furniture Bank

Authors :           P. Fraser Johnson, John S. Haywood-Farmer, Jean Salamat

Source :             Ivey Publishing

Case ID :            910D06

Discipline :        Operations Management

Case Length :    13 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Furniture Bank was an organization that collected and distributed donated, gently used furniture to those in need. After several years of tight financial circumstances, the interim executive director was relieved that the past year had provided relief via generation of record amounts of excess cash. He was preparing a report to be presented to the board of directors concerning his thoughts on what direction he thought the Furniture Bank should take, concerning opportunities for growth and the community’s needs. With several thousand dollars of unrestricted reserves to access, but competing ideas for use of those reserves, the executive director realized the organization faced some difficult strategic and tactical decisions. All the ideas seemed to be important for Furniture Bank but the executive director was unsure if the organization had the capability to implement them; and he was unsure how to evaluate their relative priority. Any recommendation he made had to consider Furniture Bank’s long-term direction and build on its recent financial success.