Saving

Case Solution for Saving Customers at Vigil Home Security

Complete Case details are given below :

Case Name :      Saving Customers at Vigil Home Security
Authors :           Phillip E. Pfeifer
Source :             Darden School of Business
Case ID :           UV6669
Discipline :        General Management
Case Length :    05 pages
Plagiarism : NO (100% Original work)
Description for case is given below :
Mike Thomas, director of customer relationships at the second-leading provider of residential security systems in the United States, set out to examine data from 61,235 customer “saves” in order to determine if the offer used to persuade a customer not to discontinue service affected the subsequent longevity of the saved relationship. If some offers led to longer subsequent relationships, Thomas’s next step would be to reward customer service representatives for these higher-quality saves.
 
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Case Solutions for Don’t Just Dump It!: Saving Sandy Pond

Complete Case details are given below :
Case Name :      Don’t Just Dump It!: Saving Sandy Pond
Authors :           Robert W. Sexty, Natalie Slawinski, Kristen C Baker
Source :             North American Case Research Association (NACRA)
Case ID :            NA0223
Discipline :        Business Ethics
Case Length :    19 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
In July 2009, Vale NL began building a $2.17 billion nickel refinery in Long Harbour, Newfoundland and Labrador. The refinery would bring economic prosperity by creating 1,600 to 2,000 jobs during construction and 400 to 500 permanent jobs in an area of high unemployment. The project’s environmental assessment process began 2006 and the company had successfully completed the required environmental impact statements for the government. A major environmental issue was the disposal of tailings from the refinery, and the approved solution was to store them in a natural lake known as Sandy Pond. Members of several environmental NGOs had opposed the use of the lake as a “tailings impoundment area” and formed the Sandy Pond Alliance for the Protection of Canadian Waters (SPA). The use of natural lakes was allowed, but SPA believed that the regulation that permitted the use was inconsistent with environmental legislation. SPA had to decide how to challenge the use of tailings ponds at Long Harbour and elsewhere in Canada, and whom to target in its efforts. Instead of being designed as a management decision-making exercise, this case places students in the position of environmentalists as they decide what course of action to initiate.

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