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Case Solution for Saving Customers at Vigil Home Security

Complete Case details are given below :

Case Name :      Saving Customers at Vigil Home Security
Authors :           Phillip E. Pfeifer
Source :             Darden School of Business
Case ID :           UV6669
Discipline :        General Management
Case Length :    05 pages
Plagiarism : NO (100% Original work)
Description for case is given below :
Mike Thomas, director of customer relationships at the second-leading provider of residential security systems in the United States, set out to examine data from 61,235 customer “saves” in order to determine if the offer used to persuade a customer not to discontinue service affected the subsequent longevity of the saved relationship. If some offers led to longer subsequent relationships, Thomas’s next step would be to reward customer service representatives for these higher-quality saves.
 
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Case Solution for The Home Depot, Inc.

Complete Case details are given below :

Case Name :      The Home Depot, Inc.
Authors :           Zeynep Ton, Catherine Ross
Source :             Darden School of Business
Case ID :           608093
Discipline :        Finance
Case Length :    28 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Home Depot popularized the concept of “do-it-yourself” for customers eager to build, repair, and improve their own homes. Home Depot stores were stocked with a wide range of home-improvement goods and had knowledgeable employees ready to help customers choose the right products, tools, and materials and even explain how to use them. To some extent, Home Depot store managers “did it themselves” as well. For its first 20 years, Home Depot was known for its entrepreneurial spirit and was run rather informally. Store managers, who tended to be experts in home improvement, made their own merchandise-planning decisions and had considerable autonomy in running their stores. Purchasing was also decentralized. As it grew in size, many in the company believed that a more disciplined approach to operations would be important for further growth. In 2000, the company hired Bob Nardelli, a former GE senior executive, to lead the change. As chairman and CEO, Nardelli centralized merchandising and purchasing and brought process discipline to store operations, simplifying and standardizing store processes and introducing Six Sigma quality methodology. Nardelli’s changes led to higher profitability. Nevertheless, Home Depot’s stock price remained nearly unchanged during his tenure and certain aspects of customer service suffered significantly. These results raise an important question not only for Home Depot, but also for other companies in which employees perform both routine production-related activities and nonroutine customer-service activities: Is there a trade-off between process discipline and customer service? If so, what aspects of customer service?
 
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Case Solution for Menotomy Home Health Services

Complete Case details are given below :

Case Name :      Menotomy Home Health Services
Authors :           David W. Young
Source :             The Crimson Group
Case ID :           TCG119
Discipline :        Accounting
Case Length :    11 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
A growing home health agency is experiencing cash flow problems. Students must prepare a cash worksheet and a SCF and compare the results to the accrual statements, which show an operating surplus.
 
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Case Solution for Carlsbad Home Care

Complete Case details are given below :

Case Name :      Carlsbad Home Care
Authors :           David W. Young
Source :             The Crimson Group
Case ID :           TCG107
Discipline :        Accounting
Case Length :    02 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
An introductory breakeven case designed for students with no prior experience with breakeven analysis. The purposes of the case are: (1) to teach the concept and techniques or breakeven analysis, (2) to clarify the difference among fixed, variable, and step-function costs, and (3) to demonstrate the relationship of costs and revenue to volume.
 
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Case Solution for D-Bamboo Home and Garden Shop

Complete Case details are given below :
Case Name :      D-Bamboo Home and Garden Shop
Authors :           Barney G. Pacheco
Source :             Ivey Publishing
Case ID :            910A29
Discipline :        Entrepreneurship
Case Length :    09 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The owner of a small home and garden shop in Chaguanas, Trinidad is faced with declining sales and the recent entry of a competitor offering similar products at competitive prices. In order to compete, he is thinking of moving to a larger location and expanding his business to capitalize on emerging opportunities, such as the demand for landscaping services by wealthy professionals. He is uncertain how his current customers would react to such a move and is considering what kind of marketing activities he should engage in to ensure the business’s long-term survival.
 
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Case Solution for House, Hearth and Home: Managing Leadership Change

Complete Case details are given below :
Case Name :      House, Hearth and Home: Managing Leadership Change
Authors :           Karen MacMillan, Meredith Woodwark
Source :             Ivey Publishing
Case ID :            W12313
Discipline :        Organizational Behavior
Case Length :    04 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The owner and general manager of a large retail establishment faced a dilemma about whether his long-time yard manager was still the right person for the job. The business increasingly depended on providing superior customer service in order to compete in the market. Recently, the owner had placed a personal friend in the operation as an assistant to the yard manager. This new addition had shown a real talent for developing employees and driving performance improvements. As a result, customer service feedback had drastically improved. The owner realized that the assistant had become the real leader of the yard. He wondered how to keep the momentum of the changes going while still showing due respect to a loyal employee.
 
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Case Solution for Your Home is a Good Place, Inc.

Complete Case details are given below :
Case Name :      Your Home is a Good Place, Inc.
Authors :           Kevin Coulson, Zane Swanson
Source :             Ivey Publishing
Case ID :            909A25
Discipline :        Operations Management
Case Length :    08 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Your Home is a Good Place, Inc. was a unique business. It brought together homeowners, contractors and other service suppliers in a “one-stop shopping” environment that emphasized convenience as a marketing strategy. Your Home is a Good Place, Inc. (YHGP) needed to know more about the demand in the area and to decide how to attract both suppliers of services and customers as well as promote the business and build a brand identity. The owner has decided to hire a consultant to: 1) identify target market demographics in Michiana developed from the census data provided 2) provide a general description of potential competitors for YHGP 3) develop a marketing plan focused on bringing in clients as well as contractors and facilitators as partners. Discussion of building a brand identity for a new business will be a consideration here. This case will fit with upper-level marketing strategy or entrepreneurship courses, a management capstone course or within an MBA-level marketing course. The objectives for this case are for the students to learn SWOT analysis, to apply the data to complete a marketing plan, and to advise a difficult client. It is best suited for team applications although individuals can complete the exercises. Additionally, students should consider the implications of, and how to deal with, a client who is in need of advice but is reluctant to accept ideas that are not his own.
 
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